Frequently Asked Questions


Q. I tried to register for the first time, but I received a message that my email address has already been registered. Why is my email address already registered when this is my first attempt at registration?

We pre-registered many of our existing customers with an automatic distributor account. Our system generated a username and password, and we sent that information in an email to our customers. If you are experiencing difficulty with registration, simply send an email to This email address is being protected from spambots. You need JavaScript enabled to view it. with your name and the email address you are trying to register.

Q. What is the difference between a standard account and a distributor account?

A standard account will allow you to create and save your designs. A distributor account will allow you to create, save, order and receive pricing. You must be a Radians authorized distributor to receive pricing, and your account must be verified.


Q. I'm not a Radians Distributor, but can I still order my design?

Yes. You can still place an order if you have a standard account. Before the order is finalized, a Radians Sales Representative will contact you to discuss pricing and any additional information. Please make sure your contact information is correct, so we can get your order placed as quickly as possible.

Q. What happens after I place my order?

Your order and custom design requirements will be reviewed by a design specialist who will contact you in five to seven business days with final pricing. Your order will not be created until we contact you, so please make sure to include correct contact information. Once your order is processed, you can expect a lead time of 10 days before shipping on most orders. In the case of especially large orders, we can work through the timelines with you.

Q. This is a great tool, but what if I want to talk to someone first?

The My-Viz software is a great online tool but our safety professionals are here to support you too. They can walk you through the online ordering process, or they can take your order over the phone if you prefer that. We’re available Monday – Friday from 8 a.m. to 5 p.m. EST. You can contact us at 336-474-8003 or send an email to Susan Wilson at This email address is being protected from spambots. You need JavaScript enabled to view it.

Q. What is my final price?

Pricing is based on the options selected using the design tool; however, you can also request custom options and additional imprinting services based on your logo. Once your order is reviewed by a design specialist, the price may be adjusted to reflect your custom requirements. Final pricing will always be discussed with you prior to order creation.


Q. Can I pull up an old design and place another order using that design?

Yes! Just go to "My Designs", select the design you want to order and place a new order.

Q. How do I know if my vest is ANSI compliant?

To be ANSI compliant, there are certain standards that must be met. Take a look at our ANSI Standards information to learn more about these important standards. Please note on the order that your design must be ANSI compliant. A design specialist will review your order and discuss your ANSI needs prior to creating your order.

Q. How do I know what material or tape to choose?

Our "Material and Tape Descriptions" page has information that can guide you in your choices. Or, you can always call our safety professionals for expert advice on the types of material and tape that are best suited for your specific application.

Q. What if the custom design option I need is not listed?

No problem! My-Viz is a true custom design program. We want you to have the exact vest or t-shirt you need. The order page contains a “Notes” section. In this section, please list any other custom requirements and your contact information. A design specialist will contact you to discuss your unique needs. Please be aware that we cannot customize t-shirt collars and shirt buttons.

Q. I placed pockets on my design. How can I know my pockets are in the right place?

Don't worry! All orders are reviewed by a design specialist prior to creating your order. You will be contacted before your order is made to ensure your design is just the way you want it.

Q. What if I need a different type of pocket than the options listed on My-Viz?

We have provided the most popular pocket options on the site; however, we can custom create just about anything you need. Design your vest with the options available, then use the “Notes” section on the order page to list the additional options required. A design specialist will contact you to discuss.

Q. I uploaded and added my company logo, but it doesn't look quite right.

We will not create any online order until we verify everything with you. Your satisfaction is very important to us!


Q. I'm having trouble using the design tool.

Our websites use the latest in web technologies. First verify that you are using the most up-to-date browser. If not, we recommend updating your browser, rebooting your computer, and trying again. If issues persist, please send a detailed email to This email address is being protected from spambots. You need JavaScript enabled to view it.. Your email should include the page that is causing problems— screenshots are helpful — and a detailed description of your problem. We will do our best to fix the issue. In the meantime, you can always contact a sales specialist to place an order: 336-477-8003